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Privacy Policy

Last updated: 2026-09-21

This Privacy Policy explains how Quvelio processes personal data when you browse the store, place an order, contact us or use optional store features.

The controller’s identity and privacy contact details are required before real customer information is collected for sales.

Personal data we process

Depending on how you use the store, we may process identification and contact details, delivery information, order and transaction records, support communications, technical request and security data, consent preferences and information connected with optional analytics or advertising technologies when you have allowed them.

Why we process personal data

We process data to provide the store, create and fulfil orders, communicate about purchases, provide support, prevent misuse and fraud, keep the service secure, meet accounting or legal obligations, and operate optional analytics or marketing only where the required consent has been given.

Legal bases

Depending on the processing activity, the basis may be performance of a contract or steps requested before a contract, compliance with legal obligations, legitimate interests such as service security and fraud prevention, or your consent for optional analytics, advertising and cart-reminder communications.

Payments

Payment entry is handled on the hosted payment page of the payment service provider. The storefront is not designed to store full payment card details.

Abandoned-cart reminders

If the store offers cart-reminder emails, they are sent only when you actively opt in at checkout. You can unsubscribe from those reminders using the link in the email.

Cookies and optional tracking

Necessary cookies support core store functions. Optional analytics and marketing technologies are controlled through the cookie-consent tool and are not loaded by the store until the relevant category has been allowed. Cookie Policy .

Service providers

We may use service providers for hosting, payment processing, email delivery, shipping, security, diagnostics and other functions needed to operate the store. Optional analytics and advertising providers are used only when configured and allowed by your cookie preferences.

International processing

Some service providers may process information in countries outside your own. Where applicable, the store operator and its providers should use the transfer mechanisms and safeguards required by applicable data-protection law.

Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, accounting, fraud prevention, security, dispute handling and legal record-keeping. Cookie preferences are kept for the period shown in the Cookie Policy unless you change them sooner.

Your privacy rights

Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, objection or portability, and to withdraw consent where processing is based on consent. You may also have the right to complain to your competent data-protection authority.

Changes to this policy

We may update this policy when the store, service providers or legal requirements change. The current version is published on this page.

Contact

[email protected]